1. Introduction

Welcome to Claytis.com (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website Claytis.com or make a purchase from our online store.

If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at Sales@Claytis.com.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Information: When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal account information), email address, and phone number.
  • Account Information: If you create an account with us, we may collect your username, password, and other registration details.
  • Transaction Information: We keep a record of your purchases, returns, and any communications regarding your orders.
  • Technical Information: We may automatically collect certain information about your device and your usage of our website, including your IP address, browser type, referring website, and access times. This information may be collected using cookies, web beacons, and similar technologies.
  • Communications Information: We may collect information from you when you contact our customer support, participate in our promotions or surveys, or interact with us on social media.

3. How We Use Your Information

We use your personal information to operate our online store and provide you with our services, including:

  • Order Fulfillment: To process your orders, arrange for shipping, and provide you with invoices and order confirmations.
  • Payment Processing: To process payments for your purchases and handle any refunds or exchanges.
  • Account Management: To manage your account, provide customer support, and communicate with you regarding your orders or inquiries.
  • Marketing and Promotions: To send you marketing communications, special offers, and other information that we believe may interest you. You can opt-out of receiving marketing emails at any time.
  • Improving Our Services: To analyze trends, usage, and activities on our website to improve our products, services, and customer experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We may share your personal information with third parties to help us use your information as described above:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, customer service, and marketing assistance.
  • Business Transfers: If we undergo a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information to comply with legal obligations, respond to requests from public and government authorities, including authorities outside your country of residence, or in legal proceedings.
  • Advertising Partners: We may share information with advertising partners to deliver ads that may be of interest to you based on your browsing habits.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device that help us recognize you when you return to our site, improve your experience, and offer personalized content. You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. However, please note that no method of transmission over the internet, or method of electronic storage, is 100% secure.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information.
  • Objection: Object to the processing of your personal information for specific purposes.
  • Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at Sales@Claytis.com.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the “Effective Date” at the top of this policy.

10. Right to Interpretation

Claytis.com reserves the right to interpret, clarify, or modify any terms and conditions within this policy at its sole discretion. In the event of disputes or uncertainties regarding the policy, the company’s explanation and interpretation shall be considered final and binding.

11. Contact Us

If you have questions or comments about this policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

Claytis Global Technology Limited
RM.1301, Hung Tat Industrial BLDG.,
43 Hung To Road, Kwun Tong,
Hong Kong
Email: Sales@Claytis.com

Please note that in case of any discrepancies, the English version of this policy shall prevail as the standard.