1. General Information

At Claytis.com, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our online store, Claytis.com. By placing an order, you agree to the terms of this Shipping Policy.

2. Processing Time

  • Order Processing: All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Delays: If we experience a high volume of orders or other factors such as weather or carrier issues, shipments may be delayed. We will notify you via email if there is a significant delay in the shipment of your order.

3. Shipping Rates and Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on the shipping method selected and the delivery destination.
  • Delivery Estimates:
    • Standard Shipping: Estimated delivery time is 12-17 business days.
    • Express Shipping: Estimated delivery time is 2-7 business days.
    • Suspended Shipping Services: In some countries, the standard shipping service may be temporarily suspended due to restrictions or issues with our shipping providers. If standard shipping to your destination is unavailable. In such cases, only the available shipping options will be showed and offered.

Please note that delivery times are estimates and may vary based on your location and external factors.

4. Free Shipping:

  • Eligibility: Free shipping is available on orders over USD$ 600 or same value.
  • Shipping Method: Orders qualifying for free shipping will be sent via our standard shipping method.
  • Delivery Times: For free shipping, the estimated delivery time is 12-17 business days. Please note that delivery times are estimates and may vary based on your location and external factors.
  • Suspended Shipping Services: In some countries, the standard shipping service may be temporarily suspended due to restrictions or issues with our shipping providers. If your country is affected by a service suspension, your order will not be eligible for free shipping. If standard shipping to your destination is unavailable. In such cases, only paid shipping options will be showed and offered.

5. International Shipping

  • Availability: We ship worldwide. If your country is not listed, please contact us at Sales@Claytis.com to inquire about shipping options.
  • Shipping Rates and Delivery Times: International shipping rates and delivery times will vary based on the destination country. Shipping charges and delivery estimates will be displayed at checkout.
  • Customs, Duties, and Taxes: Claytis.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with a tracking number.

7. Shipping Restrictions

  • PO Boxes: We do not ship to P.O. boxes. Please provide a physical address for delivery.
  • Military Addresses: We ship to APO/FPO/DPO addresses. Please allow additional time for delivery to these locations.
  • Hazardous Materials: Some products may be restricted for shipment due to their nature (e.g., hazardous materials). If your order contains such items, we will notify you and offer alternative shipping options or a refund.

8. Shipping Issues

  • Lost or Stolen Packages: Claytis.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  • Damaged Packages: If your order arrives damaged, please contact us immediately at Sales@Claytis.com with photos of the damaged product and packaging. We will work with you to resolve the issue promptly, including offering a replacement or refund as appropriate.

9. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Effective Date.”

10. Right to Interpretation

Claytis.com reserves the right to interpret, clarify, or modify any terms and conditions within this policy at its sole discretion. In the event of disputes or uncertainties regarding the policy, the company’s explanation and interpretation shall be considered final and binding.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

Claytis Global Technology Limited
RM.1301, Hung Tat Industrial BLDG.,
43 Hung To Road, Kwun Tong,
Hong Kong
Email: Sales@Claytis.com

Please note that in case of any discrepancies, the English version of this policy shall prevail as the standard.